Your Account

Customer Information

24 hour Gas Leak/Emergency: (850) 474-5300

Customer Service
Located at Reus and Government streets adjacent to City Hall

Mon-Fri, 8 a.m - 5 p.m.
Phone: (850) 435-1800
Fax: (850) 435-1827
Contact Us

Owned and operated by the City of Pensacola.

Your Natural Gas Bill

You will be billed once a month on approximately the same day each month. The amount of your bill includes the cost of natural gas consumed during the month, plus any amount past due.

Your bill will vary from month to month because you use different amounts of natural gas each month. These differences are caused by changes in the weather, the number and types of appliances you use, the number of guests and family members in your home during the month and the amount of time spent at home. Occasionally, rate changes affect the amount of your bill.

Information on recent weather patterns is available at http://www.srh.noaa.gov/mob/?n=climate

For information on natural gas pricing, see our FAQs About Changes in Pensacola Energy's Rate Structure.

Reading Your Natural Gas Bill (PDF).

Paying Your Natural Gas Bill

We have made it very convenient for you to pay your natural gas bill each month. You can make payment in any of the following ways:

  • Online - through your financial institution's online banking services.
  • By mail - to the address shown on your bill.
  • In person - City Hall, Customer Service Center, 222 West Main Street - Reus Street entrance and parking.
  • A night drop payment repository is available outside of the Customer Service Center. Do not place cash payments in the night drop repository.

Please note City employees are not in a position to accept utility payments at your residence.

Online billing and payment is now available, for more information, click here.

What To Do If You Can't Pay Your Natural Gas Bill

If for any reason, you can't pay your natural gas bill, contact a collections service representative immediately at 435-1810. Don't wait until your bill becomes delinquent. We may be in a position to help you but only if you let us know you need help.

We can often arrange payment schedules for customers who need time to pay the entire bill. When possible, we will refer customers who need help paying their bills to agencies with fuel assistance programs.

Pensacola Energy disconnects customers for failure to pay their bills as a last resort. If we don't hear from you by the delinquent date indicated on your bill, your account will be scheduled for disconnection. Please note that City employees are not in a position to accept a payment at your residence to avoid a disconnect.

If your gas service is discontinued, service can be reconnected after your account is returned to good standing. Please refer to "Having Your Natural Gas Reconnected".

We try to be flexible, and treat special case scenarios on an individual basis. We always take into consideration factors such as cold weather, a death or illness in your family, age, disability or handicap. We want to continue your natural gas service as much as you do. Please contact us and let us work with you prior to disconnect.


October 31, 2014