Safety

Call 811 Before You Dig

Customer Information

24 hour Gas Leak/Emergency: (850) 474-5300

Customer Service
Located at Reus and Government streets adjacent to City Hall

Mon-Fri, 8 a.m - 5 p.m.
Phone: (850) 435-1800
Fax: (850) 435-1827
Contact Us

Owned and operated by the City of Pensacola.

What To Do If You Smell Natural Gas

If you smell natural gas and suspect a small natural gas leak in your home, take the following steps:

  1. Open all doors and windows.
  2. If possible, check to see if appliance burners are fully off and pilot lights (if any) are lit.
  3. Call Pensacola Energy Emergency Services at 850-474-5300 for assistance.

If the odor inside is strong and you think you may have a large natural gas leak, follow these instructions:

  1. Do not try to find the leak source or turn off valves or appliances.
  2. Do not operate any electrical, battery, or mechanical devices (including phones).
  3. Leave the premises and take all occupants with you.
  4. Call Pensacola Energy Emergency Services from a safe location at 850-474-5300.
  5. Do not re-enter the building until it has been made safe.

If you detect an odor of natural gas outside, take these steps:

  1. Stay away from the suspected leak area.
  2. Call Pensacola Energy Emergency Services from a safe location at 850-474-5300.

Energy Services of Pensacola's emergency service personnel are on duty 24 hours a day, seven days a week, including holidays.

If your gas service has been disconnected because of safety concerns, you should call 850-474-5300 to schedule Pensacola Energy to turn on your natural gas and relight your appliances once the problem has been corrected.


September 2, 2014